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Announcements / Updates

ANNOUNCEMENT: 09/03/21

PARDON OUR MESS!

We are so thankful that we have been able to receive our biggest shipments, even with the major delays being experienced worldwide.
Our Elves are working around the clock to get these products out for our amazing customers.
Please be patient with us as we will be stocking 20,000 ornaments over the next week!
As a result, you may see some product and boxes on the floor during business hours, as we work on getting these brand new items out for you to shop as soon as possible!
We appreciate your understanding and thank you for your patronage.  

ANNOUNCEMENT: 08/07/21

IMPACT OF SHIPPING COSTS & DELAYS ON RE-ORDERS

We wish to advise our customers that due to rapidly increasing freight/shipping costs, we are unable to guarantee that prices of goods being re-ordered will remain at currently advertised prices. In addition, because of significant delays being experienced at ports across the US, we encourage you to place orders for items that you want as soon as possible, to avoid the risk of increased prices as well as product shortages.


ANNOUNCEMENT: 08/07/21

  • STORE RE-OPENING: We are thrilled to announce that we will be re-opening for the 2021 Season on August 12th. Store hours will be Tuesdays through Saturdays, 10am to 5pm, with extended hours as we progress into the Season. Some areas may still be under construction and access to these areas may be limited on the days that work is being undertaken.

 

  • COVID19 RECOMMENDATIONS: With the recent uptick in Covid19 cases across the country, masks are recommended but not required at this time. We also continue to ask that you refrain from visiting our Store if you are exhibiting flu or cold symptoms, have been in contact with someone who has contracted Covid19 or have reason to believe that you have contracted Covid19. We are increasing our Online Inventory to include many of our most popular products and brands, with options for Curbside Pickup and Shipping if you are unable to visit our Store. You may also call in your order with the option to pay over the phone.

UPDATE: 6/27/21

CLOSED FOR RENOVATIONS

Our Store is currently closed for renovations as we prepare for the upcoming Season. Special in-store Sales Events will announced for the month of July.


UPDATE: 3/10/21
E-COMMERCE STORE RE-OPENED
 
Our E-Commerce Store is now available for online shopping.
 
We will be adding new products as they become available, with Exclusive Pre-Order Events coming up for some of our Best Selling Brands.
 
With Thanks,
Holiday Warehouse Management

ANNOUNCEMENT : 2/20/21
DAMAGES SUSTAINED TO OUR STORE
 
We wish to advise that our Store (located at W. 15th Street, Plano Tx.), has incurred damages due to the recent adverse weather conditions, with leaks and flooding in certain areas.
 
We have been working on the transfer of inventory to an offsite location to facilitate necessary cleanup works. Incoming Shipments are also being re-routed until restoration is completed.
 
Our E-commerce Store continues to be fully operational and we will be increasing our online inventory in the coming weeks with new products and great Sales. Our carriers have resumed regular Pickup schedules, although delivery delays may still be experienced due to backups and high volumes across the country. Members of our Team will be on-site periodically, to facilitate Curbside Pickups for Online orders.
 
We know many of you have also felt the effects of these Winter storms and our thoughts and prayers are with you all.
 
Holiday Warehouse remains fully committed to providing you, our amazing Customers, with first rate service and the highest quality products. We are looking ahead to better and brighter days.
 
Thank you for your support and patience.

ANNOUNCEMENT : 2/12/21

SHIPPING DELAY ADVISORY

Please be advised that USPS is experiencing staff shortages and unprecedented volumes due to the ongoing Pandemic and more recently, adverse weather conditions affecting Texas and multiple states across the U.S.

These conditions have affected our pickup schedules and may also result in delays to tracking information.

Our Staff works hard to ensure orders are packed and ready to be picked up by our carriers within 1-2 days, however, delivery times may be longer due to the aforementioned issues.

We are very appreciative of our carriers, understanding the challenges they are facing with the increase in online shopping as well as additional safety procedures brought about by Covid19.

If you require more information on your Order please reach out to us at customerservice@holidaywarehouse.com and include your Order Number.

Thank you for your patience and continued support.


UPDATE: 1/14/21

Updated Store Hours:

Tuesdays - Saturdays: 10 a.m. to 5:00 p.m.

Sundays & Mondays: CLOSED


ANNOUNCMENT: 10/24/20

EXTENDED HOLIDAY HOURS

We are excited to announce our expanded opening hours, effective October 24th, 2020:

Mondays - Saturdays: 10:00 a.m. to 6:00 p.m.

Sundays: 12:00 p.m. to 6:00 p.m

  • We have made sanitizing wipes available in our Front Foyer for shopping carts.
  • Sanitizer is also made available upon entry to our Store.
  • Staff will conduct routine Sanitizing of high traffic areas such as the Front Desk Counter, as well as equipment including our POS systems and shopping carts.
  • All customers and Staff are required to wear a mask during their stay inside our Store.
  • We continue to ask that you refrain from visiting our Store if you are exhibiting flu or cold symptoms, have been in contact with someone who has contracted Covid19 or have reason to believe that you have contracted Covid19.

ANNOUNCEMENT : 9/17/20

STORE REOPENING FOR 2020 HOLIDAY SEASON

We are happy to announce our Store re-opening on September 18th, 2020!

  • Our Store is in the final stages of our Holiday Reset and some areas will be closed off to the public until they are completed.
  • Our Opening Hours are Monday through Saturday, 10:00 a.m. to 5:00 p.m.
  • Masks will be required while inside our Store.
  • Appointments will not be required for entry, however we reserve the right to limit the amount of customers in-store at any one time.
  • We are kindly asking that you refrain from visiting our Store if you are exhibiting flu or cold symptoms, have been in contact with someone who has contracted Covid19 or have reason to believe that you have contracted Covid19.

 

We look forward to seeing you in-store soon!


UPDATE: 8/20/20

TEMPORARY CLOSURE FOR RESET

Our Store is Temporarily Closed to allow for our 2020 Holiday Reset. During this time our Team will be hard at work transforming our Store into a Holiday Wonderland, complete with new displays, decor and lots of new product. We will be announcing the date for our Holiday Re-Opening soon.


ANNOUNCMENT: 7/02/20

IN-STORE SHOPPING APPOINTMENTS

In an effort to enhance our customers' shopping experience, we are making in-store shopping appointments available.

By booking an in-store shopping appointment, you can be assured that you will not have to wait in line, especially in the Summer heat! In addition, you will receive one-on-one assistance from our Team.

Each shopping appointment will be 40 minutes in duration. Masks are required during your visit.

Booking an appointment is FREE. Simply fill out the form provided HERE and our Team will email you to confirm your booking!


UPDATE: 6/24/20

We are happy to announce our store's re-opening, effective Friday June 26th, 2020.

We are still very mindful of the safety of our Customers and Staff as we continue to navigate through the Covid19 pandemic. As such, we will be taking the necessary precautions to ensure a comfortable shopping experience.

This includes:
- Modified opening hours: Fridays & Saturdays, 11:00 a.m. to 3:00 p.m. only.
- Limiting the amount of people in-store to a maximum of 4 at a time.
- Regular and thorough sanitizing of high traffic areas and surfaces.
- Limiting accessible store areas to facilitate effective sanitation processes.
- Requiring Customers and staff wear masks while inside our store.

We will also continue to rely on guidance from our State health and safety officials and will adjust and adapt accordingly.

Our staff will be on site from Tuesday through Saturday to facilitate curbside/store pick-ups for online orders. Customers with pickup orders will be contacted with a pick up day/time.

We thank you for your continued support and we look forward to welcoming you back in-store!


ANNOUNCEMENT : 5/12/20

As we witness the re-opening of businesses throughout Texas, we are encouraged and hopeful.

At this time, we are making the choice to keep our Store closed to the public with options for shipping and curbside pickup for online orders.

Members of our Staff will be at our Store from Tuesday to Friday, 10am to 6pm, to facilitate processing of online orders and curbside pickups only.

We look forward to being able to update you in the near future with a date for our re-opening to the public.

We thank you all so much for your amazing support during this time.


UPDATE: 3/17/20

As we all continue to adapt and adjust to the situation at hand, we at Holiday Warehouse have taken the very difficult decision to temporarily close our store, until the immediate threat of the spread of the COVID-19 virus has subsided. The safety of our Customers and Staff is our top priority.

In an effort to provide our customers the opportunity to continue to shop their favorite products and brands, we will be focusing our time on new initiatives to facilitate this, including the following:
 

  • Increasing our Online inventory to allow customers to shop from home.
  • Curbside Pickup for Call-In or Online Orders.
  • Appointment-Only viewings for Designers, Wholesalers and Decorators.


We will be sharing more details on these and other initiatives in the coming days.

As always, we are sincerely grateful for your support and we look forward to re-opening our doors to the public in the very near future.


Dear Valued Customers,

We at Holiday Warehouse have been closely monitoring the updates and advisories as it pertains to the Coronavirus or COVID-19.

The health and safety of our Customers and Employees are our top priority. As such, we wish to advise that we have undertaken the following precautionary measures:

 

1.Our front desk countertops and Point Of Sale systems are being cleaned and sanitized with increased frequency throughout the day.

2. Our washrooms are being regularly cleaned and disinfected. Hand-washing guidelines have been posted to remind and educate our visitors and staff of this necessity.

3. Handles of shopping carts, doors and other high traffic areas are being cleaned and sanitized regularly throughout the day.

4. Refreshments provided at our Classes will now consist of sealed and packaged items.

5. Our employees have all been educated and advised on preventative measures and have been mandated to stay at home should they experience any symptoms associated with the virus.

 

Design Class Registrants:

Effective March 16th 2020, all Design Classes for the month of March will be postponed indefinitely. Registration for future classes has been closed off and we will contact everyone who has already registered for a class to communicate this information. We look forward to resuming our Classes in the near future. Should you have any questions. please contact us at (844) 835-6725.