Shipping FAQ

What Shipping Methods Are Available?

We ship with USPS and UPS.


When Will My Item(s) Ship?

Items will ship within 3 business days after order is placed. Ship times may be longer during the Holidays or during Promotions.


How Much Will Shipping Cost?

Cost will be calculated at Checkout and is dependent on weight and size of items purchased.


Do You Ship Internationally?

At this time we only ship within the United States. We do not ship internationally.


Why Is Shipping Not Available On Some Items?

Shipping will not be offered on items that are fragile as they may be damaged or broken during the shipping process.


Where Will My Item Be Shipped From?

All our products will be shipped from our Store Location at 2819 W 15th St, Plano, TX 75075.


Can I Track My Order When It Ships?

Yes. You will be provided with a tracking number when your item ships.


Do you offer Delivery?

Yes. We offer local delivery within a 20mile radius. Delivery charges depend on the delivery location. Deliveries are carried out by Holiday Warehouse personnel only and do not employ third party providers.


How can I get my order delivered?

If you are local and within a 20mile radius of our Store, the delivery option will be available to you at checkout along with the cost of delivery based on your location. Our delivery staff will contact you directly to set up a convenient date/time for your delivery.  


Store Pickup FAQ

How Can I Pickup My Items In-Store?

Simply choose the 'Store Pickup' option at checkout. This option is available on all items offered online.


Why Are Some Items Pickup Only?

Because some items may be very fragile and may be damaged during the shipping process, we will only offer Store Pickup when purchasing these items online.


When Will My Order Be Ready For Pickup?

One of our associates will call you when your order is ready for pickup and will arrange a pickup date & time .

Pickup Orders are usually ready within 1-2 days. Most orders will be ready for pickup on the next business day.

The days and times that our Store opens are subject to change and as such we recommend checking our current Store Hours for confirmation.


Where Do I Go To Collect My Order?

Our store is located at our store location: 2819 W 15th St, Plano, TX 75075. Items can be collect at the front desk. This is our only location.


What Do I Need To Collect My Order?

You will need a form of identification and your order confirmation email to pick up your order.


Can Someone Else Pick Up My Order?

If you wish to have someone else collect your order, please call us at (844) 835-6725 or email us at or



How Long Will You Hold My Order?

Items will be held for 7 business days, after which they will be returned to the shelves and your purchase will be refunded.


What If I Am Unable To Collect My Items Within 7 Days?

Should you be unable to collect your items within our 7 day time-frame, please call us at (844) 835-6725 to discuss extending your pickup window.  



Holiday Return Policy:

Effective December 1st, ALL returns will receive Store Credit only and must be within 14 days of purchase. If you are returning items purchased on/after Dec. 1st, Store Credit will be issued via a Holiday Warehouse gift card.
(Purchases made before December 1st will still be eligible for refunds where applicable.)


Returns :

Our policy for returns covers regular priced items only and is valid for 14 days after date of purchase. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt.

Sale items, Open Box Trees and Gift Cards are exempt from being returned.

Please review our Holiday Return Policy above for items purchased on/after Dec. 1st.


Sale/Clearance/Last Chance Items:

Only regular priced items are eligible for return. Unfortunately, sale, clearance and last chance items are FINAL SALE and cannot be returned or refunded.


Defective/Damaged Items:

We pride ourselves on providing our customers with high quality, well-crafted products. Should your item be defective or damaged, please contact us within 14 days of having received your product. Returns due to damage will be replaced or refunded if the item is out of stock. This policy covers Regular priced items only. Sale items are sold 'As Is' and will clearly state any damages or defects in the item description.



Refunds are subject to approval based on the condition of the item and the reason for the return.

'Change Of Mind' returns must be unused and returned in its original packaging, to be considered for a refund and the cost of initial shipping will be deducted from your refund.


Late or missing refunds:

If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted, usually between 3 to 7 business days, depending on your financial institution.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We will only replace items if they are regular price items and have been deemed defective or damaged.

If you need to exchange it for the same item, visit our store or send us an email at and bring/send your item to: 2819 W 15th Street, Plano TX 75075, United States.

Shipping Your Return:
To return your product, you should bring/mail your product to: 2819 W 15th Street, Plano TX 75075, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

In cases where the wrong item was shipped, a pre-paid return label will be provided to cover the cost of return shipping and the correct items will be shipped to you at no additional cost.

For 'Change Of Mind' returns, the cost of initial shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Prices and promotions are subject to change and may vary from those offered in our stores.

Holiday Warehouse reserves the right to revoke or make changes to any promotions or pricing.

Despite our best efforts, sometimes an item may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.