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Customer Advisory Re: The Coronavirus

A Message To Our Customers

UPDATE: 10/24/20

We are excited to announce our expanded opening hours, effective October 24th, 2020:

Mondays - Saturdays: 10:00 a.m. to 6:00 p.m.

Sundays: 12:00 p.m. to 6:00 p.m

  • We have made sanitizing wipes available in our Front Foyer for shopping carts.
  • Sanitizer is also made available upon entry to our Store.
  • Staff will conduct routine Sanitizing of high traffic areas such as the Front Desk Counter, as well as equipment including our POS systems and shopping carts.
  • All customers and Staff are required to wear a mask during their stay inside our Store.
  • We continue to ask that you refrain from visiting our Store if you are exhibiting flu or cold symptoms, have been in contact with someone who has contracted Covid19 or have reason to believe that you have contracted Covid19.

 

 

UPDATE: 9/17/20

We are happy to announce our Store re-opening on September 18th, 2020!

  • Our Store is in the final stages of our Holiday Reset and some areas will be closed off to the public until they are completed.
  • Our Opening Hours are Monday through Saturday, 10:00 a.m. to 5:00 p.m.
  • Masks will be required while inside our Store.
  • Appointments will not be required for entry, however we reserve the right to limit the amount of customers in-store at any one time.
  • We are kindly asking that you refrain from visiting our Store if you are exhibiting flu or cold symptoms, have been in contact with someone who has contracted Covid19 or have reason to believe that you have contracted Covid19.

 

We look forward to seeing you in-store soon!

 

 

UPDATE: 8/20/20

Our Store is Temporarily Closed to allow for our 2020 Holiday Reset. During this time our Team will be hard at work transforming our Store into a Holiday Wonderland, complete with new displays, decor and lots of new product. We will be announcing the date for our Holiday Re-Opening soon.

 

UPDATE: 7/02/20

In an effort to enhance our customers' shopping experience, we are making in-store shopping appointments available.

By booking an in-store shopping appointment, you can be assured that you will not have to wait in line, especially in the Summer heat! In addition, you will receive one-on-one assistance from our Team.

Each shopping appointment will be 40 minutes in duration. Masks are required during your visit.

Booking an appointment is FREE. Simply fill out the form provided HERE and our Team will email you to confirm your booking!


UPDATE: 6/24/20

We are happy to announce our store's re-opening, effective Friday June 26th, 2020.

We are still very mindful of the safety of our Customers and Staff as we continue to navigate through the Covid19 pandemic. As such, we will be taking the necessary precautions to ensure a comfortable shopping experience.

This includes:
- Modified opening hours: Fridays & Saturdays, 11:00 a.m. to 3:00 p.m. only.
- Limiting the amount of people in-store to a maximum of 4 at a time.
- Regular and thorough sanitizing of high traffic areas and surfaces.
- Limiting accessible store areas to facilitate effective sanitation processes.
- Requiring Customers and staff wear masks while inside our store.

We will also continue to rely on guidance from our State health and safety officials and will adjust and adapt accordingly.

Our staff will be on site from Tuesday through Saturday to facilitate curbside/store pick-ups for online orders. Customers with pickup orders will be contacted with a pick up day/time.

We thank you for your continued support and we look forward to welcoming you back in-store!


UPDATE: 5/12/20

As we witness the re-opening of businesses throughout Texas, we are encouraged and hopeful.

At this time, we are making the choice to keep our Store closed to the public with options for shipping and curbside pickup for online orders.

Members of our Staff will be at our Store from Tuesday to Friday, 10am to 6pm, to facilitate processing of online orders and curbside pickups only.

We look forward to being able to update you in the near future with a date for our re-opening to the public.

We thank you all so much for your amazing support during this time.


UPDATE: 3/17/20

As we all continue to adapt and adjust to the situation at hand, we at Holiday Warehouse have taken the very difficult decision to temporarily close our store, until the immediate threat of the spread of the COVID-19 virus has subsided. The safety of our Customers and Staff is our top priority.

In an effort to provide our customers the opportunity to continue to shop their favorite products and brands, we will be focusing our time on new initiatives to facilitate this, including the following:
 

  • Increasing our Online inventory to allow customers to shop from home.
  • Curbside Pickup for Call-In or Online Orders.
  • Appointment-Only viewings for Designers, Wholesalers and Decorators.


We will be sharing more details on these and other initiatives in the coming days.

As always, we are sincerely grateful for your support and we look forward to re-opening our doors to the public in the very near future.

 


Dear Valued Customers,

We at Holiday Warehouse have been closely monitoring the updates and advisories as it pertains to the Coronavirus or COVID-19.

The health and safety of our Customers and Employees are our top priority. As such, we wish to advise that we have undertaken the following precautionary measures:

 

1.Our front desk countertops and Point Of Sale systems are being cleaned and sanitized with increased frequency throughout the day.

2. Our washrooms are being regularly cleaned and disinfected. Hand-washing guidelines have been posted to remind and educate our visitors and staff of this necessity.

3. Handles of shopping carts, doors and other high traffic areas are being cleaned and sanitized regularly throughout the day.

4. Refreshments provided at our Classes will now consist of sealed and packaged items.

5. Our employees have all been educated and advised on preventative measures and have been mandated to stay at home should they experience any symptoms associated with the virus.

 

Design Class Registrants:

Effective March 16th 2020, all Design Classes for the month of March will be postponed indefinitely. Registration for future classes has been closed off and we will contact everyone who has already registered for a class to communicate this information. We look forward to resuming our Classes in the near future. Should you have any questions. please contact us at (844) 835-6725.

 

As the situation continues to evolve, we will be communicating any updates and changes in a timely manner.

Our thoughts and prayers are with everyone affected by the Coronavirus.

We thank you for your understanding and we are very grateful for your continued patronage.

 

Warm Regards,

The Management Of Holiday Warehouse

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