Holiday Warehouse - Shipping Policy
What Shipping Methods Are Available?
We ship with FedEx and USPS First Class or Priority Mail.
When Will My Item(s) Ship?
Items will ship on the next business day after order is placed. Please check our current Business Hours. Next Day and Express Shipping options are available at checkout.
How Much Will Shipping Cost?
Cost will be calculated at Checkout and is dependent on weight and size of items purchased.
Do You Ship Internationally?
At this time we only ship within the United States. We do not ship internationally.
Why Is Shipping Not Available On Some Items?
Shipping will not be offered on items that are fragile as they may be damaged or broken during the shipping process.
Where Will My Item Be Shipped From?
All our products will be shipped from our Store Location at 2819 W 15th St, Plano, TX 75075.
Can I Track My Order When It Ships?
Yes. You will be provided with a tracking number when your item ships.
Store Pickup FAQ
How Can I Pickup My Items In-Store?
Simply choose the 'Store Pickup' option at checkout. This option is available on all items offered online.
Why Are Some Items Pickup Only?
Because some items may be very fragile and may be damaged during the shipping process, we will only offer Store Pickup when purchasing these items online.
When Will My Order Be Ready For Pickup?
Pickup items will be ready 2 hours after your order is placed.
Where Do I Go To Collect My Order?
Our store is located at our store location: 2819 W 15th St, Plano, TX 75075. Items can be collect at the front desk. This is our only location.
What Do I Need To Collect My Order?
You will need a form of identification and your order confirmation email to pick up your order.
Can Someone Else Pick Up My Order?
If you wish to have someone else collect your order, please call us at (844) 835-6725.
How Long Will You Hold My Order?
Items will be held for 7 business days, after which they will be returned to the shelves and your purchase will be refunded.
What If I Am Unable To Collect My Items Within 7 Days?
Should you be unable to collect your items within our 7 day time-frame, please call us at (844) 835-6725 to discuss extending your pickup window.